At Catch, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our website, services, or products, you agree to this Privacy Policy. If you have any questions, feel free to contact us at rebecca@catchswim.com.
1. What Information We Collect
We may collect the following information when you interact with us:
- Personal Details: Name, email address, phone number, address, and date of birth.
- Account Information: Login details, membership preferences, and settings.
- Health Information: Self-reported swimming ability or relevant medical concerns (optional).
- Payment Details: Billing information for paid memberships (processed securely through third-party providers).
- Usage Data: How you use our website and services, including IP address, browser type, and interactions.
- Device Information: Device type, operating system, and other technical data.
2. How We Use Your Information
Your data is used to:
- Personalise your swimming plans and content recommendations.
- Process payments for memberships.
- Improve our website and services.
- Communicate updates, offers, and important information.
- Ensure compliance with legal obligations and safeguard user safety.
3. Sharing Your Information
We value your trust and do not sell your personal information. We may share your data with:
- Service Providers: Third-party platforms that help us operate, such as payment processors or analytics tools.
- Legal Authorities: If required by law or to protect the rights and safety of Catch or our users.
4. How We Protect Your Information
We take security seriously and use appropriate measures, such as:
- Data encryption during transmission and storage.
- Secure servers and restricted access to personal information.
- Regular monitoring and updating of our systems.
However, no online platform is 100% secure. Please protect your account by using a strong password and keeping it confidential.
5. Your Rights
Under the UK GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request the deletion of your data (subject to legal obligations).
- Restriction: Limit how your data is processed in certain circumstances.
- Data Portability: Receive your data in a structured, commonly used format.
- Object: Withdraw consent for specific data uses, such as marketing communications.
To exercise these rights, email us at rebecca@catchswim.com. We aim to respond within one month.
6. Cookies & Tracking
We use cookies and similar technologies to:
- Enhance user experience.
- Track usage patterns and site performance.
- Deliver personalised content and ads.
You can manage or disable cookies in your browser settings. For more details, refer to our Cookie Policy.
7. Third-Party Links
Our website may contain links to third-party sites. We’re not responsible for the privacy practices of those websites. Please review their privacy policies separately.
8. Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy or to comply with legal requirements.
9. International Data Transfers
If you access our services outside the UK, your data may be transferred to and processed in the UK or other countries. We ensure such transfers meet data protection standards.
10. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or regulations. Significant updates will be communicated via email or our website.
11. Contact Us
If you have any questions, concerns, or requests related to your personal data, reach out to:
Email: rebecca@catchswim.com
Thank you for trusting Catch.
